Warranty Policy

At CG Auto Parts Shop, we stand behind the quality of every component we distribute. Whether you are upgrading your vehicle with high-performance suspension systems, ensuring safety with reliable brake components, or maintaining engine longevity with our engine drivetrain parts, our goal is to provide peace of mind. This document outlines the manufacturer-backed warranty protections available for your purchases.

Understanding Manufacturer Warranties

Most parts sold through CG Auto Parts Shop are covered by a manufacturer’s limited warranty against defects in material and workmanship. Because we distribute a vast catalog—ranging from power steering pumps to cooling system components—the specific terms, duration, and claim processes are determined by the original manufacturer. We act as your liaison, facilitating the communication between you and the producer to ensure your claim is processed according to official brand guidelines.

Warranty Coverage Scope

The warranty applies to the original purchaser of the part. Protection generally covers premature part failure resulting from:

Common Exclusions & Voided Warranties

To keep your warranty valid, products must be installed and maintained according to the vehicle manufacturer’s specifications. Warranty claims will be denied if the part failure is linked to:

  • Improper Installation: Failure to use correct torque specs when installing engine and transmission mounts.
  • Racing/Off-Road Abuse: Products used in competitive racing or extreme off-road environments outside of normal street use.
  • Neglect: Failure to perform regular maintenance, such as not using recommended fluids in steering assemblies.
  • Modifications: Any alteration to the part's original design, such as cutting or welding on exhaust pipes.

The Warranty Claim Process

How to File: If you suspect a part is defective, do not discard it. Contact our support team with your original order number and vehicle VIN. We will provide you with a Return Merchandise Authorization (RMA) number. Please note that for safety-critical components like brake pads or control arms, you may be required to ship the failed unit back for technical inspection by the manufacturer.

Labor and Incidental Costs

It is important to note that manufacturer warranties cover the cost of the part only. CG Auto Parts Shop and the manufacturers we represent do not reimburse for labor costs, towing fees, rental vehicles, or any other incidental costs incurred during a breakdown. When performing repairs, particularly on complex systems like AC compressors, we strongly recommend professional installation to minimize the risk of secondary damage.

Core Exchange and Surcharges

Certain items, such as remanufactured power steering pumps or specific drivetrain assemblies, may be sold with a "core charge." This charge is a deposit held until the old, worn-out part is returned to the manufacturer for recycling. Returning your core promptly ensures you receive your deposit back and helps keep automotive recycling programs efficient.

Your Responsibility as a Purchaser

We empower our customers by providing high-quality parts, but the responsibility for safe operation rests with you. Always double-check fitment guides in our Knowledge Base before ordering. Installing the wrong part—even by mistake—can cause severe mechanical issues that fall outside of any warranty coverage. If you are unsure about a part's application, use our contact portal to speak with a specialist before you reach for your wrench.

Review Our Full Terms

This warranty policy works in tandem with our Terms of Service and our Shipping Policy. By purchasing from CG Auto Parts Shop, you acknowledge the limits of our liability as a distributor. We are committed to your satisfaction and will work diligently to assist you should a manufacturer defect occur.